SHIPPING & RETURNS
SHIPPING
Orders are dispatched within 1-3 business days after the order is placed.
We offer expedited global shipping with an estimated delivery time of 6-12 days. Each order is assigned a tracking number so you can follow your package every step of the way.
Order processing: Please allow 1-3 business days for your order to be processed before it is shipped.
Delivery time: Our fast shipping policy ensures that your order will be delivered within an estimated 6-12 days, depending on your location.
Package tracking: Once your order is processed and shipped, you will receive a tracking code via email. Please ensure you check the email address provided when placing the order.
If you need assistance, don’t hesitate to contact us via our contact page or directly via email.
RETURNS
We are committed to offering high-quality products and premium service to our customers. We want to ensure your satisfaction and offer a 30-day return policy.
Return conditions:
- Products must be in their original, unused condition.
- All original packaging, such as tags, boxes, and bags, must be included with the return.
- Items sold as a set must be returned in full; partial sets are not accepted for return, exchange, or refund.
Starting a Return: Please contact our customer service team before sending any returns. Returns will not be accepted without prior notice.
Exchange Policy We offer a 30-day exchange policy for all our customers. Please ensure you have an order confirmation, order card, or gift card to process the exchange. All items must meet the same conditions as the return policy. We recommend returning the product you received first, after which you can purchase a new product separately.
Damages and Errors Inspect your order immediately upon receipt for any errors or damage. If you notice any issues, please contact our customer service immediately so we can resolve the situation.
Refunds Your return will be processed within 7 business days after it arrives at our quality assurance team. You will receive confirmation via email, and the refund will be automatically issued to your original payment method. Please note that your bank or credit card company may require additional time to process the refund.
